hk.soca.proactiv.rs

HouseKeeping Mission

Our mission is to ensure impeccable comfort, hygiene, and order, and to create an environment in which every guest feels safe, relaxed, and welcome.

 
Hotel Soča **** HouseKeeping

The job description of the HouseKeeping department at Hotel Soča includes:

This content represents the core processes and responsibilities of the maintenance department within the hotel’s operational standards.

    • The importance of Housekeeping and rules of conduct

    • Work organization – SOP and shift schedules

    • Room cleaning – Daily and Deep

    • CleaningLaundry

    • OperationsWork in service rooms( SS1, SS2)

    • HUB

  • These elements together ensure consistency, quality, and professional execution of HouseKeeping across all shifts.
Hotel Soča **** HouseKeeping

The Importance of Housekeeping and Rules of Conduct

 

  • The Role of Housekeeping at Hotel Soča****

    HouseKeeping represents one of the most important pillars of hotel operations, as it directly influences the quality of the stay, guest satisfaction, and the overall reputation of the hotel. Cleanliness, hygiene, and the professional conduct of the staff create the first and most lasting impression of the hotel

    The work of each team member affects the overall functioning of the housekeeping department, and anything that is not done correctly or fully ends up impacting other colleagues, increasing their workload, and becoming noticeable to guests, supervisors, and other employees

  • Key Role of the Housekeeping Staff

    In this context, it is essential, important, and mandatory to consistently follow all rules and work procedures related to every segment of housekeeping in order to ensure consistency, quality, and professional service in every shift.
Hotel Soča ****

SOP 

Standard Operating Plan
for Housekeeping Work
at Hotel Soča, organized by shifts

The plan is structured into three rotating shifts, each describing the chronological activities of that specific shift.

Hotel Soča ****

Prva izmena 7-15h

Prihod: 06:45h check‑in / 15h check‑out
Začetek: 07:00

  • AVLA

  • WC

  • Soča Rafting

  • Garderoba

  • SPA & Fitness

  • Pralnica (pranje, sušenje, likanje)

  • Sobe – Dnevno in Generalno

  • Hodnik +Galerija

  • Zaključno čiščenje WC-ja pri Avli

  • Ostala dela po nalogu 

Hotel Soča ****

Druga izmena 9- 17h

Prihod: 08:45 check‑in / 17h check‑out
Začetek: 09:00

  • Pralnica (pranje, sušenje, likanje)

  • Sobe – Dnevno in Generalno

  • Hodnik+ Galerija

  • Stopnišča

  • Dvigalo

  • Zunanjost hotela

  • Servisna soba 1 / Vzdrževanje higiene delovnih sredstev in opreme.

  • Ostala dela po nalogu

Hotel Soča ****

Tretja izmena 11-19h

Prihod: 10:45 check‑in / 19h check‑out
Začetek: 11:00

  • Sobe – Dnevno in Generalno

  • Pralnica

  • Klet

  • Servisna soba 2 (SS2)

  • Zlaganje in shranjevanje opranega po standardih u SS2

  • Polnjenje hotelskih vozičkov 1 in 2 po načrtu dela za jutri

  • Ostala dela po nalogu
Download SOP 

Room Cleaning – Daily and Deep Cleaning

Deep cleaning of carpets, furniture, and mattresses is not included in the standard cleaning performed after a rental ends. Book additional services together to save and receive a discoun

Deep Cleaning

Deep cleaning includes a complete and thorough preparation of the room after the guest’s departure, including careful cleaning of all surfaces and the entire space, ensuring the room is fully ready for new guests.
  GENERAL ROOM CLEANING -Download

StayOver Cleaning

Daily (StayOver) cleaning involves the regular upkeep of the room during the guest’s stay, including cleaning the key surfaces, replenishing consumable items, and refreshing the space to maintain a tidy and pleasant environment


 DAILY ROOM CLEANING -Download
Hotel Soča **** HouseKeeping

The most important segment that influences all other HouseKeeping activities is the work carried out in the Laundry
Prevzemi delo v pralnici
Hotel Soča **** HouseKeeping

Service Rooms 1 and 2

Service Rooms 1 and 2 are organized spaces used for storing cleaning equipment, consumable supplies, fresh linen, and housekeeping carts.

Hotel Soča **** HouseKeeping

Service Room 1 – the so‑called “dirty room”

Service Room 1 is designated for storing cleaning agents and hotel cleaning equipment. It is essential that the space is always tidy and clean, just like the equipment used during cleaning. Consumable materials must be placed in clearly assigned locations to ensure easy, fast, and efficient use for all employees.

Hotel Soča **** HouseKeeping

Service Room 2 – clean linen and work equipment

Service Room 2 is the designated space for storing washed and clean linen, as well as for keeping the carts used during housekeeping work in hotel rooms. It is essential that all linen is placed into the cabinets neatly, systematically, and according to a defined order to prevent time loss during room servicing and to ensure maximum efficiency
SS1 - Download SS2 -Download
HUB SOČA 

HUB – moderno in udobno, mesto kjer zaposleni živijo skupaj

Prostor je namenjen zaposlenim hotela in Soča Raftinga ter nudi urejeno in prijetno okolje za vsakodnevno bivanje

Living in the SR HUB facility is offered to SR employees under subsidized rental conditions. Users are required to follow the rules and the house regulations of the building. Anyone who does not find these rules suitable is advised to arrange their own accommodation independently on the open market.

  • Resident Responsibilities

    Each resident of the HUB is responsible, through their own conduct, for the condition of the space they live in, as well as for careful and respectful behavior in all shared areas.

  • HUB House Rules

    Respecting the house rules is mandatory for all residents, as it is in everyone’s shared interest to maintain peace, order, and privacy for all who live in the HUB.
Download HUB House Rules
Hotel  Soča